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General information

Refund is the feature that allows you to reimburse either the full amount of a split payment or only a part of its sub-payment to a customer.


  • A refund can only be made for a split payment that has been successfully completed (with the success status). This applies to both one-step split payments (Purchase) and two-step split payments (Capture).
  • There are several refund options available, including refunding the full amount of a split payment, as well as providing a full or partial refund for a sub-payment within the split payment.
  • Refunds can only be made if your account balance in our system is sufficient to carry out such a transaction. Otherwise, the transaction will fail.
  • The split payment refund transactions have the “Refund” type and are displayed with this value in the merchant portal, regardless of whether they are full or partial refunds.

The maximum time frame for a refund is based on individual bank policy, but is usually 180 days from the date of payment.


If you want to issue a refund for a two-step split payment that has not yet been captured after the pre-authorization (auth), use the Void feature.

Making a refund