General information

The refund feature enables you to reimburse customers after a successful payment.

A refund can only be made for a payment that has been successfully completed (with the success status). This applies to both one-step payments (Purchase) and two-step payments (Capture).
As a general rule, refund can be full or partial.
Refunds can only be made if your account balance in our system is sufficient to carry out such a transaction. Otherwise, the transaction will fail.
The payment refund transactions have the “Refund” type and are displayed with this value in the merchant portal, regardless of whether they are full or partial refunds.

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The maximum time frame for a refund is based on individual bank policy, but is usually 180 days from the date of payment.

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If you want to issue a refund for a two-step payment that has not yet been captured after the pre-authorization (auth), use the void feature.