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Payment refund via the merchant portal

A full refund of a split payment or a full or partial refund of a subpayment can be made manually through the merchant portal.

To refund the full amount of the split payment in the merchant portal:

  1. Within the "Transactions" section, find the required purchase or capture transaction in the list of payments.
  2. Click the button for additional actions or go to the details of the transaction by clicking on the corresponding record.
  3. Choose the "Refund" feature.
  4. Set the full amount of the split payment to be refunded and apply the feature.
  5. Funds for split payment are refunded.

To refund the full amount of a separate subpayment or part of it in the merchant portal:

  1. Within the "Transactions" section, find the required purchase or capture transaction in the list of payments.
  2. Expand the list of nested subpayments included in the split payment by clicking on the corresponding icon. You can also see the split payment structure in the transaction details by clicking on the corresponding record. An image from the static
  3. Click the button on the icon to make a refund in the section of the corresponding subpayment. An image from the static
  4. Set the desired subpayment amount for refund and apply the feature.
  5. The set amount of the subpayment is refunded.

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