Payment refund via the merchant portal

Full or partial refunds can be made manually via the merchant portal.

To make a refund in the merchant portal, follow these steps:

1. Within the "Transactions" section, find the required purchase or capture transaction in the list of payments.
2. Click the button for additional actions or go to the details of the transaction by clicking on the record.
3. Choose the "Refund" feature.
4. Set the payment amount that will be refunded (the full payment amount or only a part of it).
5. Payment is refunded.

See also:

• Adding payment methods